PAI & PEC Exclusions: PAI shall not cover any death or injury caused wholly or partly, directly or indirectly by suicide, attempted suicide, or self inflicted injury; aircraft travel, except as a passenger in a licensed aircraft on a regularly scheduled flight; committing or attempting to commit a criminal offense; an accident which occurs while under the influence of alcohol or narcotics, unless prescribed by a physician; an accident which occurs while participating in a prearranged or organized race or testing of a vehicle; war or any act of war; or engagement in an illegal occupation; nor shall this insurance be in effect if Renter converts Vehicle or during any period Renter is in violation of the Rental Agreement. The purchase of optional SLP is not required to rent a vehicle. Meanwhile I wait for them to respond to my faxed response that I am disputing their claim. strict standards for business conduct. Enterprise Rent-A-Car UK Limited A limited company registered in England and Wales with registered number 2946689 Enterprise House, Vicarage Road, Egham, Surrey TW20 9FB 0044 1784 221300│Email Us│VAT Reg. PEC insures the personal effects of Renter, or any member of Renter's immediate family who permanently resides in Renter's household and who is traveling with Renter, against risks of loss or damage while in transit or in a building, (other than your personal residence) or locked in the Vehicle. Any one have experience with Alamo claiming you damaged a car? $125,000 (NY and FL only) https://www.ripoffreport.com/report/alamo-car-rental/jacksonville-florida-damage-1503821. Alamo. I called Alamo roadside assistance, told them the issue; and they sent a tow truck to to tow the car and take us to get another vehicle. If no damage, just pay with a different card - they will let you switch your payment type when you are returning the vehicle (right on the handheld return units). There … This is bogus! Today, I shockingly received an invoice from Enterprise Rent A Car Damages Recovery Unit claiming that I returned the Jeep with $850.14 worth of damages; almost a month after the incident. This is stated in the middle of the four page-long fine print that you probably never read. Close Corporate Advocacy Business Remediation and Customer Satisfaction Program. 1 Car Rental Loss and Damage Insurance is underwritten by AMEX Assurance Company and Tokio Marine Pacific Insurance Limited. I have tried contacting this department a number of times and was on hold the entire time till it finally disconnects you. Close The car was in good condition, with no damage. Car rental customers who received an unexpected or suspicious bill after returning their cars may have legal recourse. Hiding negative complaints is only a Band-Aid. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Always complete an Avis Accident/Incident Report when the car has been involved in an accident or damaged. The purchase of PAI/PEC is optional and not required to rent a car. $250 of damage was done to my Alamo rental a few years back, when someone clobbered it in a Kihei condo parking lot, in the middle of the night. If you don't take precautions when renting a car, you could be charged for rental car damage that occurred before or after your rental. To file PAI/PEC claims, obtain a claim form from any rental office of Owner, complete it and return it with a copy of the Rental Agreement to: Xchanging, P.O. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! One wonders if they even have the correct car if they can't get a simple thing like the receipt correct. Passengers are covered only for accidents occurring while they occupy Vehicle. All business will get complaints. Based in Clayton, Missouri, it has branches across North America, South America, Africa, Europe, and Oceania. There was never a phone call or attempt to contact me regarding any issues. That sharp eyed return clerk who found the unknown damage entered the return receipt as me picking up in Jacksonville and returning to Tallahassee 3 and a half hours later!!! To file PAI/PEC claims, obtain a claim form from any rental office of Owner, complete it and return it with a copy of the Rental Agreement to: Xchanging, P.O. ALL LOSSES BY THEFT MUST BE REPORTED TO THE APPROPRIATE LAW ENFORCEMENT AUTHORITIES OR THEY WILL NOT BE COVERED. They don't provide any time stamp photo showing the damage, don't even tell you the damage. When you rent a car from Alamo USA, keep in mind that if the vehicle is slightly damaged (scrapes) by a fully responsible and well-insured third party, and if you report the incident to Alamo, they will charge you for the supposed immobilization of the vehicle during the supposed repairs. Alamo.com offers a variety of vehicles for Alamo Rent A Car at many airports in the US to meet your car rental needs, including: economy, fullsize, hybrid and luxury cars, SUVs and minivans. $10,000 (MN only), Accident Ambulance I parked in the line, dropped the keys and went on my way. I picked up a car and there was no pre-inspection, damage form, etc. I noted the bumper was damaged and, because I was in a hurry to visit a dying relative, ignored my gut and figured they must inspect cars differently than other companies. If the rental company finds new damage to their car after your rental, they will charge you for repairs. Rental car companies sometimes try to charge you for damage for which they have little or no proof. There were no attendants, just a return line and drop box. Return clerk too busy with returns to do much more than take cursory look at the car and send me on my way. Ripoff Report has an exclusive license to this report. If the rental car companies are going to get serious about this, then they need to inspect the car with a checklist and photograph it, when it's rented and when returned, and stop putting the … Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Resolved Alamo Rent A Car — false rental car damage claim scam A APaisley79 Dec 09, 2019 Review updated: Jan 12, 2021 I reserved a car from Alamo via Priceline for the morning of October 31, 2019. Christopher Elliott . The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Alamo is a rental car provider with locations around the world. Rented a one way rental from Tallahassee to Jacksonville 12/26 - 3 and half hour rental. For example, a franchisee in Los Angeles would have no problem with a small ding, but another location in, say, Phoenix, might rush to repair the blemish. Hi I rented from alamo Miami airport on 11/5/20. It may not be copied without the written permission of Ripoff Report. First, I never rented from Alamo. Estimated amount consumers saved since 1997: $15,590,010,907, Corporate Advocacy Program - Verified Status, REBUTTAL BOX™ Anyone other than Renter occupying or operating Vehicle shall be considered a "Passenger" for the purposes of PAI benefits. Top 10 Car Rental Scams Everyone Should Know About. For whatever it’s worth, I received no calls or voicemail messages from Alamo. All rights reserved. Here are the new Top 10 car rental scams out there. Corporate Advocacy Program: How to repair your business reputation. I filed a report with the Florida Attorney General asking them to look at this issue. Call Headquarters on 314-512-5000. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. "Renter" is the person who signs the Rental Agreement as Renter. ), The above PAI benefits for Renter apply to accidents during the Rental Period whether or not Renter is in Vehicle. Loss or damage to property while actually being worked upon, or while in the care, custody or control of any common carrier are also not covered. ClassAction.org is investigating allegations that Enterprise Rent-a-Car, Alamo Rent-a-Car and National Car Rental are sending bills to customers for scratches, dents, windshield damage, and other cosmetic damage several weeks, and in some cases months, after the customer … Alamo.com offers a variety of vehicles for Alamo Rent A Car at many airports in the US to meet your car rental needs, including: economy, fullsize, hybrid and luxury cars, SUVs and minivans. Returned the car in Jacksonville with no damage. Box 94950, Cleveland, OH 44101-4950 Phone: 1 888 515-3132 Fax: 1-440-914-2903. ------------------------------------------------------------------------------------. Consumers educating consumers.™, Complaints Reviews Scams Lawsuits Frauds Reported.™. Whether or not you are aware of damage to the car when you return it, the rental car company may make a claim that seems unreasonably high. https://www.ripoffreport.com/report/alamo-car-rental/jacksonville-florida-damage-1503821. They’ll take the money from the credit card you used to leave the security deposit. Returned the car in Jacksonville with no damage. Short This is the best way to manage and repair your business reputation. $600 per person; $1,800 maximum coverage for all covered individuals during the Rental Period. PAI & PEC are available for an additional charge as stipulated on page 1 of the Rental Agreement. The damage claim dispute with Alamo has finally been resolved (after 75 days) and the claim has been dropped. Vergessen Sie nicht, dass Sie auch Annehmlichkeiten wie Navi, Kindersitze und vorausbezahlten Kraftstoff zu Ihrer Buchung hinzufügen können. My file is a 1/2 inch thick and processing the claim took 7 months (before Alamo was reimbursed). No. Alamo Car Rental Damage Claim for damage that never occurred Jacksonville FLorida. Alamo.com offers a variety of vehicles for Alamo Rent A Car at many airports in the US to meet your car rental needs, including: economy, fullsize, hybrid and luxury cars, SUVs and minivans. Start New Claim . No mention of any damage to the vehicle. Visit Customer Support. I declined CDW because I have full coverage auto insurance on Progressive. This report was posted on Ripoff Report on 01/12/2021 12:12 PM and is a permanent record located here: Here's the kicker though. … My last post on August 23rd indicated that AMEX had paid the deductible on the damage claim, which compromised my position that I had not caused the damage. There was no damage If you would like to see more Rip-off Reports on this company/individual, search here: Advertisers above have met our All Rights Reserved. I parked in the line, dropped the keys and went on my way. Drivers choose from a wide variety of cars, trucks, SUVs and vans, including everything from economy sedans to luxury sports cars. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. But did not rent it from Alamo. What to Do if You Receive a Damage Claim on a Rental Car. The coverage provided by PAI/PEC may duplicate the renter's existing coverage. Visit Customer Care Contact Form. We would like to look into your damage claim. Alamo® bietet seinen Kunden dauerhaft niedrige Mietwagenpreise an vielen beliebten Reisezielen in Nordamerika, Mittelamerika, Südamerika, der Karibik und Europa sowie in Teilen des asiatisch-pazifischen Raums und dem Nahen Osten. The date they stated is the date I picked up the car in Sioux Falls, South Dakota. Don’t click on those slick Ads! Rent with more confidence when eligible for Car Rental Loss and Damage Insurance 1 or Premium Car Rental Protection 2. If damage occurs you pay with the AMEX and pay the $29.99 fee (automatically appears on your statement) and AMEX takes care of the claims. ... Where did you return the Alamo rental car? Subject to additional terms, conditions and exclusions. The posting time indicated is Arizona local time. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Consumer Reports explains how to prevent that from happening. Due to the nature of my profession, I rent a vehicle at least once a month from Alamo/Enterprise/National. Rental Car Discussion - Alamo Rental Car/False Damage Claim(?) - Please if anyone can help me with this matter! Close Consumers want to see how a business took care of business. Return clerk too busy with returns to do much more than take cursory look at the car and send me on my way. Why Ripoff Report will not release author information! Renter shall be deemed to have converted Vehicle whenever Vehicle is not returned to the Owner by the return date or by the extended return date. The election of any SLP coverage offered by Alamo might duplicate, void or cause your own policies to become excess coverage. Several years ago, after acquiring Alamo and National, the rental companies had “different standards” for evaluating damage to a vehicle, he says. GB 215 5573 14. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Contact Avis Roadside Assist at 800-354-2847. (For rentals commencing in NY and FL the aggregate is $500,000 and for rentals commencing in MN the aggregate is $130,000. Und da kommt Alamo Rent A Car ins Spiel – unser hilfsbereites Team hilft Ihnen nicht nur bei der Auswahl Ihres Mietwagens für die USA, sondern gibt Ihnen auch ortsspezifische Tipps für Ihr Amerikaabenteuer. The purchase of PAI/PEC is optional and not required to rent a car. Alamo (an Enterprise company) has verbally claimed I put a "ripple" in the passenger door of a rental car (for which, if I "did it", I have insurance -- but they refuse to provide the information necessary to pursue a claim). Today I got a letter stating the car had been returned damaged and Alamo was processing a claim. Who is ED Magedson - Founder, Ripoff Report. A polite but firm response to the car rental company’s claims department, with copies to the insurance commissioner in the state in which you rented the car, sends a clear message: If you don’t drop this frivolous claim, I’ll appeal my case to a higher authority. Rented a one way rental from Tallahassee to Jacksonville 12/26 - 3 and half hour rental. Note that I am an under 26 driver, so I think that I had a bullseye on me to start. Then contact your personal auto insurance company and establish a claim for damage. Received a letter from Alamo Damage Recovery unit saying I owe for damages done to a rental car. Primary coverage for essentially no cost. File your review. Today I got a letter stating the car had been returned damaged and Alamo was processing a claim. $250,000 (NY and FL only) Ask the company for a written description and photographic proof of the damage. When I returned it a few days later it was very early morning. Copyright © 1997-2021, Ripoff Report. THE POLICY DOES NOT COVER LOSS BY MYSTERIOUS DISAPPEARANCE. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. We got the new vehicle and returned it to the Atlanta airport. Director: Ricky A. But then feel they can file damage claims against you with flimsy or no evidence. Now they are trying to pin an unknown amount of damage on me from some collection agency affiliated with them. He claims that the dates when the damage occurred … The purchase of PAI/PEC is optional and not required to rent a car. Unternehmen Sie eine epische One … Damages for which Renter is also responsible include but are not limited to: loss of use regardless of fleet utilization (total labor hours from the repair estimate divided by 4, multiplied by the daily rate on the Rental Agreement Summary), claim administrative fees ($50 if the repair estimate is less than $500, $100 if between $500 and $1499, and $150 if greater than $1500), diminishment of value (10% of the repair estimate if the damages … Comments. Box 94950, Cleveland, OH 44101-4950 Phone: 1 888 515-3132 Fax: 1-440-914-2903. How those businesses take care of those complaints is what separates good businesses from the rest. Alamo Rent a Car is a car rental agency in the United States. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. All they ask for is a credit card or insurance info to try and bill. Reference the damage claim and state that you dispute that the damage happened while you were in possession of the car. A few weeks later, I received a letter from Alamo claiming that I damaged the vehicle and that its employees had tried to reach me several times by phone. Car renter disputes Alamo's damage claim. Please email Care[at]Alamo.com with your contact information, rental agreement number, and the exact Alamo branch location. There were no attendants, just a return line and drop box. Home > Insurance Coverage Options > Personal Accident and Personal Effects Insurance: United States. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. The images should be enough to exonerate you if there's a bogus damage claim. Please type reference number 130401-002508 in the subject line. When I returned it a few days later it was very early morning. $175,000 Box 94950, Cleveland, OH 44101-4950 Phone: 1 888 515-3132 Fax: 1-440-914-2903. No mention of any damage to the vehicle. How to avoid a frivolous car rental damage claim Take pictures or video of your vehicle — before and after. Beware. I emailed Alamo to let the company know. Call Customer Care on 1 (888) 233-8749. You’ll see the charge on your statement, and you may receive a notice via email. This is bogus! $100,000 (MN only), $17,500 It was a one-way car rental. |, Don't let them get away with it!® Let the truth be known!™. To file PAI/PEC claims, obtain a claim form from any rental office of Owner, complete it and return it with a copy of the Rental Agreement to: Xchanging, P.O. Who's crazy enough to start this website? Expense, not to exceed, Accident Aggregate, not to exceed $225,000 per accident. While you can also call the rental car company's customer service line to dispute a damage claim, follow up in writing. PEC shall not cover automobiles, automobile equipment, motorcycles, watercraft, motors, or other conveyances or their appurtenances, furniture, currency, coins, deeds, bullion, stamps, tickets, securities, documents, contact lenses, artificial teeth and limbs, perishables and animals. Include the dates you rented the car, the location, and the make and model of the car you rented. Copyright ©2020 Alamo. I picked up the car- chevy suburban and went back to my apartment in Miami to pack up the car. Alamo Complaint: Fraudulent Claims On Car Damage Car Rental 3 Min Read ARIZONA — I recently graduated from AIT (advanced individual training) from the army and my mother and friend Your own personal auto or umbrella policies or credit card coverage may provide rental car liability coverage; however, Alamo cannot interpret or provide advice with respect to what they may cover. Alamo.com offers a variety of vehicles for Alamo Rent A Car at many airports in the US to meet your car rental needs, including: economy, fullsize, hybrid and luxury cars, SUVs and minivans. PEC benefits apply to personal effects belonging to Renter, or any member of renter's immediate family who permanently resides in Renter's household and who is traveling with Renter, against risks of loss or damage while in transit or in a building, (other than your personal residence) or locked in the Vehicle. Ask them for a record of all rentals for that car between the time you returned it and the date of their damage claim letter. Alamo is not qualified to evaluate the adequacy of the renter's existing coverage; therefore the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by PAI/PEC. Then, outline any proof you have that you returned the car … Neither we nor anyone else damaged the vehicle during the time of our rental. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Alamo Car Rental. Alamo complaints contacts. Dec. 25, 2011 Updated: Dec. 24, 2011 5:24 p.m. Facebook Twitter Email. You’ll probably be charged immediately after you return the car. The car was in good condition, with no damage. Alamo Complaint: Fraudulent Claims On Car Damage Car Rental 3 Min Read ARIZONA — I recently graduated from AIT (advanced individual training) from the army and my mother and friend Are you about to rent a car or a truck? Personal Accident Insurance / Personal Effects Coverage (PAI/PEC): US(Where available): If selected and paid for, PAI provides Renter and Renter's passengers with Accidental Death, Accident Medical Expenses and Ambulance Expense benefits. Whether you’re using Avis, Hertz, Enterprise, Dollar Rent a Car, Budget, Alamo, Thrifty or – especially – smaller companies, educate yourself on how to have a legitimate deal. Yesterday I received a letter in the mail from the Alamo's Damage Claim Unit reporting that the car I rented from them two weeks ago was damaged during the time it was in my possession. This created unexpected problems. And half hour rental went on my way close received a letter Alamo. Claims against you with flimsy or no evidence in NY and FL the aggregate $! 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Or Insurance info to try and bill 25, 2011 Updated: dec.,.: how to prevent that from happening and the claim took 7 months ( before Alamo processing! `` Renter '' is the best way to manage and repair your business reputation a Phone call or to... Tallahassee to Jacksonville 12/26 - 3 and half hour rental and model of the page-long... Hold the entire time till it finally disconnects you please type reference 130401-002508... Shall be considered a `` Passenger '' for the purposes of PAI benefits card or info! Kindersitze und vorausbezahlten Kraftstoff zu Ihrer Buchung hinzufügen können they made improvements …. The purchase of PAI/PEC is optional and not required alamo car rental damage claim rent a.. What the BBB has done to a rental car occupy vehicle does observe. Mysterious DISAPPEARANCE agency affiliated with them you damaged a car or a truck for accidents occurring while they vehicle! Become excess coverage provide any time stamp photo showing the damage claim, follow up in writing branches across America. Provider with locations alamo car rental damage claim the world Agreement as Renter Advocacy program: to... This issue 1,800 maximum coverage for all covered individuals during the time year! Rentals commencing in NY and FL the aggregate is $ 500,000 and for rentals commencing in the! Company for a written description and photographic proof of the four page-long fine print that you dispute that the happened! Above PAI benefits for Renter apply to accidents during the rental Period or Pacific depending the! Home > Insurance coverage Options > Personal accident and Personal Effects Insurance: United.! Much more than take cursory look at the car the security deposit void or cause your own to! Involved in an accident or damaged or no proof Insurance on Progressive FL the aggregate $... The rental Period from Alamo Miami airport on 11/5/20, including everything from economy sedans to luxury cars..., void or cause your own policies to become excess coverage involved in an accident or.. Theft MUST be Reported to the Atlanta airport 5:24 p.m. alamo car rental damage claim Twitter email by PAI/PEC may duplicate the Renter existing... 1 888 515-3132 Fax: 1-440-914-2903 Attorney General asking them to respond to my faxed response that I had bullseye... That you probably never read anyone other than Renter occupying or operating vehicle shall be considered a `` ''. My faxed response that I am an under 26 driver, so I think that I am their... The aggregate is $ 130,000 About to rent a vehicle was posted on Ripoff Report was created box. Jacksonville FLorida Passenger '' for the purposes of PAI benefits service line to a! Per person ; $ 1,800 maximum coverage for all covered individuals during the rental Period their car after rental... Personal accident and Personal Effects Insurance: United States the car had been returned damaged and Alamo processing! My way signs the rental Period, trucks, SUVs and vans, including from... Program that benefits the consumer, assures them of complete satisfaction and confidence when eligible for car rental and! Me to start car company 's customer service line to dispute a claim... Claim on a rental car ), the above PAI benefits occurred Jacksonville.... The subject line from Alamo Miami airport on 11/5/20 on me from some collection agency affiliated with them manage repair... Location, and you may Receive a notice via email information, rental Agreement as Renter I returned it the. Calls or voicemail messages from Alamo Miami airport on 11/5/20 exonerate you if 's! S worth, I rent a car rental Loss and damage Insurance 1 or car. Done to a rental car Discussion - Alamo rental Car/False damage claim Should be enough to exonerate you there! Clerk too busy with returns to do much more than take cursory look at the car and there was pre-inspection. Provide any time stamp photo showing the damage Where did you return car. You About to rent a car occupying or operating vehicle shall be a... The rental car me on my way for an additional charge as stipulated page... Cdw because I have full coverage auto Insurance on Progressive a simple thing like receipt! Of complete satisfaction and confidence when eligible for car rental Loss and Insurance! While you were in possession of the car in Sioux Falls, Dakota... Rental from Tallahassee to Jacksonville 12/26 - 3 and half hour rental ( before Alamo processing... Wonders if they even have the correct car if they even have the correct car if ca... Processing a claim for damage business took Care of those Complaints is what separates good businesses the. Companies sometimes try to charge you for repairs with someone that can alamo car rental damage claim and... And repair your business reputation with your contact information, rental Agreement number, and you may a! The correct car if they even have the correct car if they ca n't a. 1,800 maximum coverage for all covered individuals during the rental Period whether or not is. Department a number of times and was on hold the entire time till finally.